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HP laptop service chain

  1. The INVENT number given out for service questions connects you with the first tier service who have no powers and really just repeat the info on the website.
  2. You can ask (at the central HP number) for a senior case manager. They claim to have more powers, but so far have done nothing of note
  3. HP's service is taking VERY long:
    I sent in the unit on March 24th their revised repair estimates go:
    April 7th
    April 15th
    April 29th

I will stop buying HP.
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