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Nationalgrid good, Verizon not so

National grid is the electric and gas supplier. Not having paid utility bills for 7 years I don't know if this is the norm now, but I am VERY impressed with their online accounts system and the ease with which payments can be setup and made.

Verizon on the other hand, an Internet Service Provider, has a lousy account management system. There all all sorts of Bill not found, service not found errors, to start with when I log in. I'm trying to set up home voice mail, and after a lot of searching (its even easier to find journal papers online) it turns out that I need an access number. No one gave that to me! So I gotta now PHONE their online support. That is another PhD project...

UPDATE:
Verizon phone seems to be more oriented towards phone based support (1-888-553-1555). Their automated phone system quickly gave me my needed access number
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